Return & Refund Policy

We want to make every step of your experience, including returns and refunds, as simple and hassle-free as possible.

This policy explains how cancellations, returns, and refunds are handled for eligible orders placed directly on aeocky.com.

Aeocky’s return and refund policy for all orders through aeocky.com is 30 days from the date of purchase.
If you purchased your product from Amazon, Walmart, or another marketplace or retailer, please start your return or refund request through the marketplace or retailer where you placed the order. We do not accept returns for indirect purchases. However, Aeocky can still provide technical troubleshooting and Warranty Policy for eligible products purchased through authorized Aeocky sales channels.

Order Cancellation

If you need to cancel an order or change the shipping address, please contact support@aeocky.com as soon as possible.
We can usually cancel an order or update the shipping address only before it is processed for shipment. For the best chance of making a change, please contact support@aeocky.com within 2 hours after placing your order. Once the order has been processed or shipped, we can no longer cancel it or change the address.
If you no longer want the product after it ships, you may request a return after delivery under the terms below.

30-Day Return and Refund Policy

You may request a return within 30 days of the delivery date. All return requests must be approved by Aeocky before any product is sent back. Please wait for our return authorization and instructions before shipping your item. Returns sent without authorization may be refused, delayed, or become ineligible for a refund.

Product Issues Within 30 Days

If your product arrives damaged, defective, incorrect, missing parts, or does not work as expected, please contact support@aeocky.com within 30 days from the delivery date. We will help review the issue and recommend the next step.
After we review the information, we may offer troubleshooting, replacement parts, a replacement unit, or a refund when appropriate.
If the issue is confirmed to be caused by a product defect, incorrect shipment, missing item, or shipping damage, we will cover the approved return or replacement shipping cost.

Change-of-Mind Returns Within 30 Days

If you changed your mind and the product has no quality issue, please contact support@aeocky.com within 30 days of delivery to request return authorization. The product must be unused, in the condition you received it, and returned with all original packaging, accessories, manuals, and gifts.
For change-of-mind returns, the customer is responsible for the return shipping. Any original shipping fees are non-refundable.
For change-of-mind returns, we can issue a refund only after the approved item has been returned and inspected.

Accessory Purchases

Accessories purchased separately are not eligible for change-of-mind returns or refunds, even within the 30-day return window.
If an accessory arrives damaged, defective, incorrect, or missing, please contact support@aeocky.com within 30 days from the delivery date. We will review the issue under the product issue terms above.

Requests After 30 Days

Return and refund requests cannot be accepted after 30 days from delivery. If your product has a covered issue after that period, please check our Warranty Policy.

Items That May Not Qualify

We may refuse a return or reduce the refund if the item is used, damaged, missing parts or packaging, returned late, altered, or no longer in resalable condition.
Consumable accessories, separately purchased accessories, and products damaged by misuse, abuse, unauthorized repair, improper installation, improper storage, or failure to follow the user manual are not eligible for a standard return.

Refund Terms

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Refunds are usually processed within 5-10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to make the refund available in your account.
Shipping fees, if any, are non-refundable unless the return is approved because of a confirmed product defect, incorrect shipment, missing item, or shipping damage.

Return and Refund Process

  1. Contact support@aeocky.com before sending anything back.
  2. Submit the following documents:
    1. Your order number
    2. Where you purchased the product
    3. Product Model
    4. Serial number if available
    5. Short description of the issue
    6. Clear photos or videos
    7. For shipping damage, please also include photos of the package and shipping label
  3. Wait for Aeocky to review your request. Our support team usually responds within 2 business days after receiving the required information. If your return is approved, we will provide return instructions.
  4. Pack the product securely with all required accessories, manuals, gifts, and original packaging when applicable.
  5. Ship the product only to the return address provided in the approved return instructions.
  6. After Aeocky receives and inspects the returned item, we will notify you whether the refund is approved.

Return Address

Aeocky will provide the correct return address after your return request is approved. Please do not send products to any address before receiving return authorization.
Still have questions?

Our support team can help you find the right next step.

Contact customer care