Shipping policy

We work hard to process and ship your Aeocky order as quickly as possible. This policy explains where we ship, how long shipping usually takes, and what to do if something happens in transit.

Where We Ship

Orders placed on aeocky.com currently ship within the contiguous United States only.
Unless Aeocky confirms otherwise in writing, we do not ship orders placed through our website to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international addresses.

Order Processing

Most orders are processed within 1-2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. holidays.
During holidays, major promotions, severe weather, or carrier service disruptions, processing or delivery may take longer than usual.

Shipping Methods and Delivery Times

We may ship with UPS, FedEx, USPS, Amazon Logistics, or another qualified carrier. Once your order ships, you will receive tracking information by email or through your order account.
Please allow up to 24 hours for tracking details to update after the carrier receives the package.
Standard delivery usually takes 3-7 business days after the order ships. Delivery time may vary based on your address, product availability, warehouse location, and carrier conditions.

Shipping Fees

  • Orders under $100 incur a $5.99 standard shipping fee.
  • Enjoy free standard shipping on orders of $100 or more (after discounts and before taxes).
Shipping charges, if applicable, will be displayed at checkout before you place your order.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link. Or you can visit our Track My Order page or log into your account to view your order status and tracking information.
Please allow up to 24 hours for tracking information to become available after the carrier receives your package. Delivery updates are provided by the shipping carrier and may be delayed from time to time.
If you have not received a shipping confirmation email or need assistance tracking your order, please contact support@aeocky.com.

Order Changes and Cancellations

If you need to cancel an order or change the shipping address, contact support@aeocky.com as soon as possible. We can usually only attempt changes within 2 hours after the order is placed.
Once an order has shipped, we cannot cancel it or change the delivery address. If you no longer want the product after shipment, please follow our Return and Refund Policy.

Lost, Damaged, or Incorrect Packages

Please inspect your order when it arrives. If the package is damaged, missing, incorrect, or marked delivered but not received, contact support@aeocky.com within 7 days of delivery or the expected delivery date.
To help us review the case, please include:
  • your order number
  • tracking number
  • photos of the outer box
  • shipping label
  • product packaging
  • a short description of the issue.

Contact US

For any queries, concerns, or additional support, please feel free to contact us at support@aeocky.com. Our support team usually responds within 2 business days after receiving your message and the required information.