1-Year Limited Warranty

If your product experiences a failure within the one-year warranty period due to defects in materials or workmanship, Aeocky will, at its discretion, provide repair or replacement service to restore the product to normal performance. If these methods cannot resolve the issue, we will offer other reasonable compensation. Provided that you agree to the applicable warranty terms, we will also cover the associated warranty costs.

Important

①No action will extend the original warranty period of your product.

②You must return the product to us when requested.

③Before proceeding with any warranty service, AEOCKY may require the user to provide necessary supporting materials, including but not limited to: product serial number, photos/videos of the damage, proof of purchase, and a description of the usage environment. If the user is unable to provide these materials, AEOCKY reserves the right to refuse or delay the warranty approval.

④In the event of an original defect in material and/or workmanship, to the extent permitted by law, the remedies set forth immediately above are your sole and exclusive remedies.

What is Covered

This warranty is valid only when the product is used properly and in accordance with the instructions in the user manual.

Who is Covered

This limited warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the limited warranty. This Limited Warranty is valid only for the original purchaser who purchased the product through official sales channels (currently limited to the Aeocky Direct store on Amazon) and is non-transferable. The warranty shall vest solely in the original purchaser and shall not extend to any subsequent owner, regardless of any transfer of the product's ownership during the warranty period.

What is Not Covered

1. Accident, misuse, or repairs performed by unauthorized personnel.

2. Any unit that has been tampered with or used for commercial purposes.

3.Normal wear and tear of wearable parts.

4.Use of force, damage caused by external influences.

5.Damage caused by non-observance of the User Manual, e.g. connection to anunsuitable mains supply or noncompliance with the instructions.

6.Partially or completely dismantled appliances.

7. Defects caused by or resulting from damages from shipping or from repairs,service, or alteration to the product or any of its parts that have been performedby a repair person not authorized by Aeocky.

Detailed Warranty Provisions

1.From the date of purchase until the end of the warranty period, each order is eligible for only one product replacement service at most.

2.For products that come with a three-year warranty: during the first year after purchase, if the product experiences non-human damage caused by defects in materials or workmanship, AEOCKY will, based on the completeness of the evidence provided, determine at its sole discretion the type of warranty service to be provided, including but not limited to product repair or replacement.

3. Once compensation for the remaining warranty days has been issued, all warranty services for that order shall be considered terminated.

4. AEOCKY employs various technical methods to identify whether claims originate from the same user.

If AEOCKY has already provided a user with a “complete warranty service,” then upon the user’s future purchases of AEOCKY products, additional verification may be required before warranty obligations continue. Such verification may include, but is not limited to:

the user returning the product at their own expense for analysis by AEOCKY, participating in AEOCKY’s usage-habit survey, etc.

5.Once a malfunction is confirmed, AEOCKY will use the date on which the support ticket was submitted as the starting point for calculating the remaining warranty days.

6.AEOCKY reserves the right to reject any claim that does not comply with the warranty terms.

7.Aeocky is committed to ensuring product quality and user safety. However, in cases where a customer alleges property damage, personal injury, or other losses resulting from the use or misuse of our products, Aeocky reserves the right to investigate such claims and take appropriate legal action to protect the company's lawful rights and interests.

8.Any false, misleading, or unsubstantiated claims may result in legal liability in accordance with applicable laws and regulations.

9. To the extent permitted by law, AEOCKY reserves the final right of interpretation for this warranty policy.